Aloe Vera Products bvba has its registered office at 3580 Beringen, Hasseltsesteenweg 30.
Each order constitutes acceptance by the Buyer of our general terms and conditions, which are an integral part of the agreement, to the exclusion of all other general or special terms and conditions issued by the Buyer, unless expressly agreed otherwise in writing.
3. Quotations and order confirmation
All our offers are without obligation. We are only bound by an order after we have confirmed it in writing or after we have started execution. The information about the products and the pricing, as well as the detailed order information, has been established and communicated under precondition of changes and or corrections.
Products are only delivered in the countries for which the website allows delivery. The delivery of products will take place as far as possible within the time specified in the individual order confirmation. Incorrect delivery addresses are the responsibility of the Buyer and may lead to additional costs. Unless otherwise agreed, our prices do not include the transport and delivery of the goods to the Buyer. The costs of transport and delivery are stated separately. The stated delivery times are not binding, but are given purely as an indication. No delay in delivery can give rise to termination of the purchase or payment of damages in favor of the Buyer, except in the case of intentional delay. We have the right to make partial deliveries. In the event of non-delivery of the goods, any sums paid by the Buyer will be refunded without interest or other compensation.
5. Retention of title
The delivered goods remain our property until full payment of the price, including all costs andcharges, default interest and compensation. In the event of non-payment, we reserve the right to take back the goods, by operation of law and at the expense of the Buyer.
Complaints must, in order to be admissible, reach us: (a) in case of complaint for non-conformity of delivery, eight (8) days after delivery and (b) in case of hidden defects, eight (8) days after discovery of the defect or after such discovery could reasonably have been made. The receipt of the goods by the Buyer covers any possible defect or non-conformity that could then be identified.
Our guarantee is limited to the guarantee for hidden defects and the guarantee in case of consumer purchase, both provided for in the Civil Code. We are only responsible for damage that is the result of intent or gross negligence. We are not liable for general or special indirect damage, of whatever nature, suffered by the Buyer.
8. Right of withdrawal
In the context of distance sales to consumers who fall within the scope of the Act of 14 July 1991, the consumer has the right to inform the seller that he renounces the purchase, without payment of a fine and without stating reasons. within fourteen working days from the day following delivery. If the consumer invokes this option, he must return the goods at his own risk and expense to 3580 Beringen, Hasseltsesteenweg 30, Belgium. Goods that are specifically designed for the Buyer or that can spoil quickly are not taken back and the Buyer can therefore not invoke the renunciation clause. Download form
9. Force Majeure
We shall not be liable for any delay in performance or for non-performance of our obligations due to events beyond our normal control, including production stoppages, difficulties in supply or shortages of raw materials, manpower, energy or transportation or delays in transportation, strikes, lockouts, work stoppages or other collective labor disputes affecting either ourselves or our suppliers, even if these events are foreseeable.
10. Prices and Payment
The invoices are payable at our registered office at 3580 Beringen, Hasseltsesteenweg 30, on the due date, net without discount, unless stated otherwise on the invoice. In order to be admissible, any complaint regarding the invoices must be formulated in detail by registered letter within three (3) days of receipt of the invoice. In the event of late payments, interest will be charged on the outstanding invoice amounts by operation of law and without any prior notice of default being required at the rate of 1% per month from the invoice date. In the event of non-payment and if a reminder by ordinary letter has not been followed up for 14 days, a fixed compensation amounting to 10% of the outstanding amounts will also be owed. We reserve the right in the event of any total or partial non-payment of an invoice on the due date or any other breach by the Buyer of its obligations under the agreement, by operation of law and without notice of default, to suspend the execution of all agreements with the Buyer. suspend or terminate it with immediate effect, without the need for any judicial intervention and to immediately claim all claims even not yet due or to make the delivery only against payment in cash, notwithstanding previous agreements and without prejudice to any other right that we may have apply. Failure to act immediately against a shortcoming by the Buyer can in no way be regarded as a renunciation on our part to invoke this shortcoming at a later date.
11. Personal data
By ordering on the internet site of Aloe Vera Products, the Buyer expressly authorizes the processing and use of his/her personal data for purposes such as the administration of the customer base, the management of orders, deliveries and invoices, monitoring solvency, marketing and advertising. Processing for marketing purposes and individualized advertising only takes place if the customer has expressly agreed to this during the order process. Aloe Vera Products will not transfer the data to third parties. The Buyer has the right to inspect and correct all data. The Buyer has the right at all times to object free of charge to the processing for direct marketing purposes. For more information, the Buyer is invited to contact the public register kept by the Commission for the Protection of Privacy in Brussels.
Within the framework of their relations, all Parties accept electronic evidence (for example: e-mail, backups, ...).
If an article of these terms and conditions is declared null and void, this nullity will not affect the validity of the other articles.
14. Governing Law
All agreements concluded with the Seller are governed by Belgian law.