General Conditions of Use and Purchase

  1. INTRODUCTION The present document (and each document mentioned below) defines the General Conditions of Use of this website ( or any other sales platform through which the products are offered by Aloe Vera Products, as well as the General Conditions of Purchase of products through the latter (hereinafter, the “Conditions”). You should carefully read these Terms and Conditions before using this site. By using this site or placing an order on it, you agree to be bound by these Terms and Conditions and by our Data Protection Policy. Consequently, if You do not accept the entirety of the Terms and Conditions and the Data Protection Policy, please do not use this site. These Terms and Conditions may be subject to change. You should therefore consult them regularly, since the applicable General Terms and Conditions are those in force at the time of use of this site or conclusion of the Agreement (as described below). For any question regarding the Terms and Conditions or the Data Protection Policy, please contact us by filling out the appropriate form. The performance of the Agreement (as described below) may be in Dutch.
  2. OUR DATA The sale of products through this web page is made by Aloe Vera Products, a company incorporated under Belgian law, registered with the Crossroads Bank for Enterprises (KBO) under the number 501662422 and with VAT number BE 0501.662.422, with registered office at 3580 Beringen (Belgium), Hasseltsesteenweg 30 (hereinafter “Aloe Vera Products”). This company will hereinafter be referred to as “us”, “we” and “our”. You can contact us at : Tel: 0032(0)11/213899 Email:
  3. YOUR DATA AND YOUR VISITS ON THE WEBSITE The information or personal data that YOU communicate to us will be treated on the basis of the Data Protection Policy. By using this site, you consent to the processing of such information and data and declare that all such information or data is true and correct.
  4. USE OF OUR WEBSITE By using this site and placing orders on it, you commit yourself to : (i) Only use this site for the purpose of making consultations or legally valid orders. (ii) Do not place false or fraudulent orders. If it can be reasonably considered that such order was placed, we are entitled to cancel it and inform the competent authorities. (iii) Communicate to Us your electronic address, your mailing address and/or other correct and accurate data. You also authorize us to use this data in order to contact you if necessary. You will not be able to place an order if you do not provide us with all the required information. By placing an order on this site, you confirm that you are over 18 years of age and that you have the legal capacity to enter into contracts.
  5. AVAILABILITY OF SERVICES The delivery service for the products presented on this site is only available in the EU.
  6. VALIDATION OF CONTRACT The information mentioned in the present General Conditions and the data mentioned on this site do not constitute an offer for sale but an invitation to negotiate. As long as we have not expressly accepted your order, no agreement will be concluded between You and ALOE VERA PRODUCTS in connection with the sale of ALOE VERA PRODUCTS products. If your order is not accepted and its amount has already been debited, You will receive a full refund. To place an order, please follow the online purchase procedure and click on “Approve Payment.” You will then receive an email confirming receipt of your order (” Order Confirmation “). At the end of the purchase process, You will be asked to pay for Your order. Please note that the Order Confirmation does not mean that your order has been accepted. Your order indeed constitutes an offer that You submit to us with a view to purchasing one or more products. All orders are subject to our acceptance, of which You as a registered user will be informed via email confirming that the order has been shipped (“Shipping Confirmation”). Only the products subject of the Shipping Confirmation will be the subject of the Agreement. We will not be obliged to deliver any other product that was not the subject of an order until We confirm to You the shipment of the order in a Shipping Confirmation.
  7. AVAILABILITY OF PRODUCTS All orders for products are subject to their availability. In this sense and in case of supply difficulties, or if the products are out of stock, we reserve the right to inform You of the possibility of ordering replacement products of equal or higher quality or value. If You do not wish to order these replacement products, we will refund any deposited amount .
  8. REFUSAL TO PROCESS AN ORDER We reserve the right to withdraw any product from this site at any time and to replace or change any content or information appearing thereon. Although we always make every effort to follow up all orders, exceptional circumstances may arise that require us to refuse to process an order after we have sent You Order Confirmation. We reserve this right at any time. We shall not be liable to you or any third party by reason of our decision to withdraw any product from our site, our decision to replace or modify any content or information appearing on this website, or our refusal to process any order after Order Confirmation has been sent.
  9. DELIVERY Subject to the above mentioned Article 7 regarding the availability of products, and barring exceptional circumstances, we make every effort to fulfill your order of the product(s) referred to in each Dispatch Confirmation within 24 hours on workdays. However, delays may occur for reasons related to product personalization, unforeseen circumstances or delivery area. If for any reason we are unable to meet the delivery date, we will inform you of this and propose to you either to continue the purchase process with a new delivery date, or to cancel your order and refund you the totality of the amount you paid. For the purposes of the present Conditions, the ” delivery ” shall be considered as having been made or the order shall be considered as having been ” delivered ” at the time when You, or a third party that You shall have designated, acquires physical possession of the products, which shall materialize by signing the receipt of the order at the agreed delivery address.
  10. PICK UP FIRST WORKING DAY (ONLY for ALOE VERA products) Only for ALOE VERA products, if you decide to pick up your order in the store , which offers the service “Pick up first working day”, your order could be delivered before the deadlines determined on our website (if it’s available and in stock). You can pick up your order either in person (by presenting the order number and proof of identity) or through a third party that you will have designated for this purpose. In this case, the latter will have to present the order number and proof of identity. Since this is a distance sale, these Terms apply to You if the purchase of products is made through the “pickup first business day” service, without prejudice to any applicable law.
  11. IMPOSSIBILITY TO DELIVER In case of impossibility to deliver your order, we will try to find a secure place to leave it. If we do not find a secure location, your order will be returned to our warehouse. We will also leave a message telling YOU the location of your order and the path to follow to proceed with a new delivery. If you are not at the place of delivery at the agreed time, please contact us in order to organize the delivery at a later date.
  12. TRANSFER OF RISKS AND OWNERSHIP OF PRODUCTS The risks associated with the product are your responsibility from the time of delivery as determined in clause 9 above. Ownership of the Products shall pass to You at the time We receive Your full payment of all amounts due in this respect including delivery charges, or at the time of delivery (within the meaning of the provisions of clause 9 above) if it took place at a later date.
  13. PRICE AND PAYMENT The price of the products will be the price that’s indicated at any time on our site, except in case of obvious error. Errors may occur despite our best efforts to ensure that prices displayed on the site are correct. If we discover an error in the price of the product or products that You ordered, we will inform You of this within the shortest time possible and we will propose either to confirm Your order at the correct price or to cancel Your order. If we cannot contact You, the order will be considered cancelled and we will refund You the totality of the amounts paid. We are under no obligation to sell You a product at an incorrect lower price (and this even after We have sent You the Shipping Confirmation), if the error in the price is manifest and unambiguous and if You were reasonably able to identify it as an incorrect price. The prices listed on our site include VAT. Prices are subject to change at any time. However, no change will affect orders for which an Order Confirmation has already been sent, with the exception of the cases described above. If you place an order directly online, after you will have selected all the products you wish to buy, they will be added to your shopping cart. Afterwards, we will process your order and you will be invited to make payment. To this end, You will have to follow the different steps of the purchase process by completing or verifying the necessary information each time. During the purchase process, You always have the opportunity to change the data related to your order before making payment.
  14. PURCHASE OF PRODUCTS IN THE CAPACITY OF A GUEST USER. The site also offers You the opportunity to purchase products as a guest user. Under this purchase modality, You only need to provide the necessary data for the purpose of processing Your order. At the end of the purchase process, You will be asked to register as a user or proceed as an unregistered user.
  15. TAX ON ADDED VALUE In accordance with current legislation, any purchase made on the website is subject to value added tax (VAT).
  16. RETURNS AND RETURNS POLICY 17.1 Legal right of withdrawal for purchases made through the website You have the right to revoke the Agreement within a period of 14 days without giving a reason. The revocation period expires 14 days from the date on which You or a third party other than a carrier designated by You offers to take physical possession of the products or, in the case of several products of the same order but delivered separately, within 14 days from the date on which You or a third party other than the carrier and designated by You offers to take physical possession of the last product. To assert your right of withdrawal, You may inform ALOE VERA PRODUCTS of Your decision to withdraw from the Agreement by sending an unequivocal written statement to ALOE VERA PRODUCTS, 3580 Beringen (Belgium), Hasseltsesteenweg 30 , by calling 0032(0)11/213899, by sending an email to The withdrawal period is respected if You send your letter informing us of your decision to exercise your right of withdrawal before the expiration of this withdrawal period. Consequences of revocation. If You decide to withdraw from the Contract, We will reimburse You the payments paid for the goods within the shortest possible time and, in any case, within a period of 14 days from the time We were informed of Your decision to withdraw from the Contract. Notwithstanding the foregoing, We may delay reimbursement until We have received the returned products or You have given Us proof of the return of the latter, with the most recent date retained. We thank You to return the relevant products as follows: – For ALOE VERA items: (i) by returning it-at Your expense-to the address Hasseltsesteenweg 30, 3580 Beringen, or (ii) by dropping them off at the store in Beringen; You must return the goods within the shortest possible time and in every case within a period of 14 days from the date You informed Us of Your decision to withdraw from this Agreement. The deadline is met if You return the products to Us before the expiration of the 14-day period. 17.2 Contractual Right of Withdrawal Apart from the legal right of withdrawal of consumers and users mentioned in clause 17.1 above, You have the option of returning any product to Us. Joint Provisions. You do not have the right to terminate the Agreement if it relates to the supply of the following products : i. Personnalised products ii. Products with limited durability, whose shelf life has expired at the time of withdrawal. iii. Sealed goods that were unsealed by You after delivery and cannot be returned for reasons of hygiene or health protection. Your right of withdrawal from the Agreement applies only to products returned in the same condition as those in which You received them. No refund will be made if the products have been used, if they are not in the same condition as those in which they were delivered, or if they have been damaged. Consequently, we advise you to take care of them as long as they are in your possession. After returning and inspecting the article, you will be informed whether you are entitled to a refund of the amounts paid. The delivery costs will be refunded if the right of withdrawal is exercised within the legal deadline and if all the products composing the package are returned. The refund will be made as soon as possible and, in any case, within 14 days from the date You inform us of Your intention to cancel. Notwithstanding, We may delay reimbursement until We have received the goods or until You will have provided proof of shipment of the items to be returned. You bear the cost and risk of returning the products. For any questions, please contact us via our contact form or by calling 0032(0)11/213899.
    17.4 Returns of defective products If, upon delivery, You believe that the product does not conform to what is provided in the Agreement, please contact us immediately via our contact form by indicating to us the references and the identified defect, or by calling 0032(0)11/213899, so that we can inform You of the course of action to take. You must return the product as indicated in Article 17.1 above. We will carefully examine the returned product and will inform You by email within a reasonable time whether the product can be refunded or replaced (as appropriate). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date of the sending of the mail confirming You that the refund or replacement of the product is pending. The amounts paid for the returned products due to damage or defect, if established, will be refunded in full.
  17. LIABILITY AND NON-LIABILITY CLAUSE Except as otherwise expressly stated in these Terms, our liability with respect to any product purchased from our site is strictly limited to its purchase price. Notwithstanding the above, our liability shall not be subject to any exclusion or limitation in the following cases: i. death or bodily harm caused by our negligence ii. fraud or deception ; or iii. in any case where it would be unlawful to exclude or limit, or attempt to exclude or limit, our liability. Notwithstanding the provisions of the above paragraph, to the extent provided by law and subject to contrary indications in the present Terms, under no circumstances shall we be liable for the following losses regardless of their origin : i. revenue or sales loss ; ii. exploitation loss ; iii. loss of profits or contracts ; iv. loss of anticipated savings ; v. loss of data ; and vi. loss of time on account of management or office hours. Given the open nature of this Website and the possibility of errors in the storage and transmission of digital information, we guarantee neither the accuracy nor the security of the information transmitted or obtained through this site, unless expressly stated otherwise. All documents, descriptions and information relating to the products appearing on this site are given “as such,” without warranty of any kind, express or implied, except foreseen garantuees provided by law. In this sense, and if You are party to the Contract in the capacity of consumer or user, we are bound to supply You with products that are in conformity with the Contractual provisions and we are liable to You in the event of a lack of conformity established at the time of delivery. The products are deemed to be in conformity with the Contractual provisions if the following Conditions are united: (i) they must be conform with the description we have proposed and possess the characteristics we have given on this site ; (ii) they should be adapted to the purpose for which such products are generally conceived ; (iii) they must meet the criteria of quality and performance generally accepted for similar products and to which it is reasonable to expect. To the extent provided by law, all warranties are excluded with the exception of those in favor of consumers and users who cannot legally be the subject of an exclusion (i.e., the legal conformity warranty stipulated in articles 1649 bis to 1649octies of the Belgian Civil Code). The products we sell, including the cosmetics articles, often exhibit characteristics specific to the natural materials used in their manufacture. These characteristics may be the object of variations at the level of texture, odor or color. Under no circumstances can these variations be considered defects or damages. On the contrary, YOU should be aware of the existence of these variations and be able to appreciate them. We choose only the best quality products but the natural characteristics are inherent in our products and should be accepted as part of the intrinsic aspect of the latter. The provisions of this clause in no way affect your rights as a consumer and user, nor the right to cancel the Agreement.
  18. INTELLECTUAL PROPERTY You acknowledge and agree that every copyright, registered trademark and intellectual property right relating to information or content appearing on this site shall at all times be our property. You may use this information only to the extent that You have been expressly permitted to do so by ourselves. This does not prevent You from using this site to the extent necessary to copy information regarding your order or your contact information.
  19. VIRUSES, PIRATES AND OTHER COMPUTER ADVERTISEMENTS You may not improperly use this Website by knowingly introducing viruses, Trojans, worms, logic bombs, other software or other malicious or technologically harmful material. Unauthorized access to this site, the server on which this site resides or any other server, computer or database connected to our Website is prohibited. You agree not to attack this Website via denial of service or distributed denial of service. Any violation of this provision is equivalent to a violation as described in the relevant applicable law. We will report any non-compliance to the appropriate authorities in order to ascertain the identity of the attacker. In case of non-compliance with this clause, permission to use this site will be immediately revoked. We cannot be held responsible for any damages or disadvantages resulting from a denial of service attack, virus or any other software or technologically harmful or impairing material that may affect your computer, equipment, data or material as a result of using this Website or downloading content from it or from other sites to which this site directs You.
  20. LINKS ON OUR WEBSITE If our site contains links to other third-party sites and data, these links are provided for informational purposes only without our ability to exercise any control over the content or data of these sites. Consequently, we do not accept any liability in case of loss or inconvenience arising from the use of these links.
  21. WRITTEN NOTICES Pursuant to applicable law, we are required to provide You with certain information or communications in writing. By using this site, You accept that Your communication with Us is primarily electronic. We will contact you by email or SMS if you are a non-registered user placing an order of ALOE VERA PRODUCTS products or we will inform you via alerts on our website. For contractual reasons, You consent to the use of this electronic means of communication and You accept that all agreements, notices, information and other communications that We send You electronically are conform to the legal provisions that require that such communications would be in writing. This provision in no way affects Your legal rights.
  22. NOTIFICATIONS Prefer to use our contact form to send us notifications. Except as otherwise provided and in accordance with clause 22 above, We may give You notices by email or regular mail to the email or postal address You have provided to Us at the time of Your order or by SMS if You are a non-registered user. Notifications are deemed received and duly made at the very moment they are posted on our site, 24 hours after sending an email, or three days from the stamping of any letter or from the moment the SMS was sent without error message. As proof that a communication was indeed sent, it suffices in the case of a letter to show that it was correctly addressed, stamped and properly delivered to the post office or a mailbox, in the case of an SMS that it was sent to the correct GSM number communicated by an unregistered user, and in the case of an email, that the latter was indeed sent to the email address provided by the addressee.
  23. TRANSFER OF RIGHTS AND OBLIGATIONS The Agreement is binding on both parties as well as on their respective successors, assignees and assigns. You may not transfer, assign, charge, sub-contract or otherwise assign any Agreement or the rights or obligations hereunder without our prior written consent. We may assign, transfer, assign, charge, subcontract or otherwise transfer an Agreement or any rights or obligations under it at any time during the term of the Agreement. To avoid any doubt, such transfers, assignments and other waivers should not affect Your rights as a consumer, if any, and cannot in any way limit, restrict or exclude the express and implied warranties We have given You.
  24. FORCE MAJEURE We are not liable for any failure to perform, or delay in performing, any of our obligations under the Agreement caused by events reasonably beyond our control (” Force Majeure “). Force majeure includes any act, event, non-exercise, omission, or accident reasonably beyond our control, and specifically t : i. Strike, lockout or other forms of protest. ii. Civil disturbances, insurrection, invasion, terrorist attack or threat, war (whether declared or undeclared), or threat or preparation for war. iii. Fire, explosion, storm, flood, earthquake, collapse, epidemic or other natural calamity. iv.Inability to use trains, boats, aircrafts, motorized transportation or other public or private means of transportation. v. Inability to use public or private telecommunications systems. vi.Acts, decrees, laws, regulations or restrictions of any government or public power. vii. Strike, incidents or accidents in sea or river transportation, postal transportation or any other type of transportation. Our contractual obligations will be suspended, on the one hand, for the period that the Force Majeure persists and, on the other hand, the period during which we must fulfill these obligations will be extended for a period equal to the duration of the Force Majeure situation. To the extent possible, we will use all reasonable means to end the force majeure situation or to find a solution that allows us to fulfill our obligations under the Agreement despite the force majeure situation.
  25. WAIVER OF RIGHTS Should we cease to require strict performance by You of Your obligations under the Agreement or any of the present terms and conditions, or should we fail to exercise the rights or remedies to which We are entitled under this Agreement or the terms and conditions, this shall not constitute a waiver or limitation of such rights or remedies and shall not relieve You from performance of Your obligations. Waiver on our part of any specific right or remedy does not constitute a waiver of any other right or remedy arising under the Agreement or the Terms. No waiver by Us of any of these rights, remedies or conditions arising under the Agreement shall have any effect until so qualified and communicated to You in accordance with the provisions provided in the notice clause above.
  26. PARTICULAR NEGLIGENCE If any of these Terms and Conditions or any of the provisions of the Agreement are declared null and void in application of a final decision of a competent authority, the other general terms and conditions shall continue to apply without being affected by the said nullification.
  27. FULL AGREEMENT These Terms and all documents referred to in these Terms constitute the entire Agreement between the parties with respect to the subject matter hereof and supersede any prior agreement, promise or arrangement made orally or in writing between the parties. The parties agree that neither party has relied on any statement or promise made by the other party or which may have resulted from any oral or written statement made during negotiations between the parties prior to entering into the Agreement except for those provisions expressly provided for in these Terms. Each party waives any remedy with respect to any false statements made by the other party, orally or in writing, prior to the date of signing the Agreement (unless such false statements were made fraudulently). The only remedy available to the other party will be termination of the Contract, as provided in these Terms.
  28. OUR RIGHT TO CHANGE THESE TERMS AND CONDITIONS We have the right to revise and amend these terms and conditions at any time. You are subject to the terms and Conditions in effect at the time You use this site directly, except if the law or the competent authorities require Us to retroactively change these terms, Conditions or Privacy Policy. In that case, any change will also apply to the orders You had previously placed.
  29. APPLICABLE LAW AND JURISDICTION The use of our Website and the Agreement for purchase of the products on this site are governed by Belgian law. Any dispute arising out of or in connection with the use of the Website or such Agreements shall be subject to the jurisdiction of the Belgian courts.
  30. COMMENTS AND SUGGESTIONS Your comments and observations are always welcome. You can transfer them using the contact form. If, as a buyer, You believe that Your rights have been violated, You may send Your complaints to the email address in order to request an amicable settlement of the dispute. In this regard, if the sale was made online through our site, we signal You in accordance with Regulation (EU) N° 524/2013. Competent court in case of dispute: Hasselt Commercial Court.